Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding legal agreement between you ("User," "you") and VacantEdge ("VacantEdge," "we," "us," "our") governing your access to and use of the OmniFlow software platform, related websites, data, APIs, and any associated services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

The Service aggregates, organizes, and presents publicly available county parcel records, tax assessor data, GIS geometry, and optional third-party skip-trace results, and provides customer-relationship management (CRM) tooling to help real estate professionals, wholesalers, builders, and investors identify and contact owners of vacant land. The Service does not create, verify, or guarantee the underlying data.

3. Eligibility and Account Registration

You must be at least 18 years old and capable of entering into a binding contract to use the Service. You agree to provide accurate and current registration information (including your legal name, email address, and phone number) and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Accounts are granted at our discretion and may be suspended or terminated at any time without notice.

4. Subscription and Payment

Access to certain counties or features requires a paid subscription. Subscriptions are billed through Stripe on a recurring basis in accordance with the plan you select. All fees are non-refundable except as required by law. You may cancel at any time through your account; cancellation stops future renewals but does not retroactively refund amounts already charged.

5. Permitted Use

Subject to these Terms, VacantEdge grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in connection with lawful real-estate activity (sourcing, underwriting, and contacting property owners) in good faith and in full compliance with all applicable laws.

6. Prohibited Use

You agree NOT to use the Service, directly or indirectly, to:

• Violate any federal, state, local, or international law or regulation, including but not limited to the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Driver's Privacy Protection Act (DPPA), the Gramm-Leach-Bliley Act, state Do-Not-Call laws, state data-broker laws, state anti-stalking laws, and all applicable privacy and consumer-protection laws.
• Make any "consumer report" or "eligibility" decision using data obtained from the Service — including decisions about credit, employment, insurance, housing, tenant screening, government benefits, or any other FCRA-governed purpose. The Service is NOT a consumer reporting agency and its data is NOT a consumer report.
• Contact any person in violation of the National or any state Do-Not-Call registry, without prior express consent where required, or in any manner that constitutes harassment, stalking, threats, intimidation, or unwanted repeated contact.
• Send unsolicited SMS, robocalls, or automated telephone calls, or send text messages without obtaining prior express written consent where required by the TCPA or state equivalents.
• Attempt to identify, locate, or re-identify individuals for any purpose other than legitimate real-estate outreach, or use the data to harm, defraud, defame, harass, or discriminate against any person.
• Scrape, redistribute, resell, sublicense, publish, lease, or otherwise make available the data or any derivative thereof to any third party.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service; bypass security or rate-limits; or use any automated means (bots, scrapers, crawlers) other than those expressly permitted.
• Upload or transmit malware, viruses, or any code designed to disrupt the Service or other users.
• Misrepresent yourself, impersonate another person, or use the Service for any fraudulent, deceptive, or illegal purpose.

You are solely responsible for ensuring that your use of the Service complies with all applicable laws in every jurisdiction where you operate.

7. Data Disclaimer — No Accuracy Guarantees

THE SERVICE AND ALL DATA, INCLUDING BUT NOT LIMITED TO OWNER NAMES, MAILING ADDRESSES, PROPERTY ADDRESSES, PHONE NUMBERS, ACREAGE, ZONING, VALUATION, SKIP-TRACE RESULTS, LANDLOCKED FLAGS, UTILITY PREDICTIONS, BUILDING-FOOTPRINT DETECTION, AND LOT/ACREAGE CLASSIFICATIONS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATION, WARRANTY, OR GUARANTEE OF ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, SUITABILITY FOR ANY PURPOSE, OR NON-INFRINGEMENT.

Data is sourced from public county records, GIS services, Microsoft Global ML footprints, and third-party skip-trace providers (including BatchData). Public records may be outdated, incomplete, misclassified, or incorrect. Skip-trace results are probabilistic and may return wrong numbers, wrong people, or no result at all. Geographic classifications (landlocked, utility availability, lot vs. acreage, shape analysis) are algorithmic predictions, not legal determinations, and should not be relied upon for any binding decision.

You expressly acknowledge and agree that you will independently verify any data obtained from the Service before relying on it, and that VacantEdge shall have no liability for any error, omission, misstatement, or stale record contained in the data.

8. User Due Diligence

You are solely responsible for conducting your own due diligence on any property, owner, or lead obtained through the Service, including but not limited to verifying ownership through county records, confirming property address and boundaries, confirming phone-number ownership and consent status, confirming zoning and utility availability with local authorities, and confirming access rights through licensed surveyors or attorneys. Nothing in the Service constitutes title insurance, a survey, a legal opinion, or professional real-estate advice.

9. No Legal, Financial, or Real-Estate Advice

The Service is an informational tool. It is not a substitute for professional legal, financial, tax, real-estate, or surveying advice. You should consult appropriate licensed professionals before making any decision based on data from the Service.

10. Intellectual Property

The Service, including all software, user interface, graphics, text, compilations, algorithms, classifications, and aggregated data, is the property of VacantEdge and is protected by copyright, trademark, and other intellectual-property laws. The underlying public records are not our property, but our curation, enrichment, and presentation of them is. Nothing in these Terms grants you any right to any VacantEdge trademark, logo, or brand.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VACANTEDGE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE OR RELIABLE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VACANTEDGE, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, BUSINESS OPPORTUNITY, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, ANY DATA OBTAINED FROM THE SERVICE, OR ANY CONDUCT OF ANY USER OR THIRD PARTY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VACANTEDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, VACANTEDGE'S AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID VACANTEDGE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so the above exclusions may not apply to you in full.

13. Indemnification

You agree to defend, indemnify, and hold harmless VacantEdge, its owners, officers, employees, contractors, affiliates, and licensors from and against any and all claims, demands, suits, actions, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or third-party right, including any privacy, data-protection, telemarketing, consumer-protection, or intellectual-property right; (d) your contact with, outreach to, or interactions with any property owner, phone-number holder, or other person as a result of data obtained from the Service; (e) any content or communication you send using data from the Service; and (f) any claim that any action of yours caused damage to a third party. VacantEdge reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

14. Assumption of Risk

You knowingly and voluntarily assume all risks associated with your use of the Service and any data obtained from it, including but not limited to the risk of acting on inaccurate information, the risk of contacting the wrong party, and the risk of legal liability arising from your outreach activities.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, and with or without liability to you. Sections of these Terms that by their nature should survive termination (including Sections 7, 11, 12, 13, 14, 16, and 17) shall survive.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of or related to these Terms or the Service shall be the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the personal jurisdiction of such courts. You agree that any claim must be brought in an individual capacity and not as part of any class or representative action, and you waive any right to a jury trial to the fullest extent permitted by law.

17. Miscellaneous

These Terms constitute the entire agreement between you and VacantEdge regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions shall continue in full effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them freely. We may update these Terms from time to time by posting a revised version; your continued use after a posted change constitutes acceptance.

18. Contact

Questions about these Terms may be directed to legal@vacantedge.com.